At Hotel Kilmore, we have been working hard on our enhanced health, safety and cleanliness protocols. We have created a “Because We Care” (BWC) programme to focus on implementing enhancements to our already stringent procedures. Our BWC programme is redefining cleanliness and supporting guests personal wellbeing by using new, science led protocols and service measures.
We are pleased to let you know that we have introduced new physical distancing guidelines and advanced sanitation measures to provide a safe and comfortable guest experience for you. We want to reassure you that we are closely following the guidance and procedures of the World Health Organisation and the Irish Health Services Executive (HSE) regarding the Coronavirus, to support the health, safety and wellbeing of our Guests, our Staff, and our Community.
We take standards for hygiene and cleanliness very seriously and are proactively implementing additional hygiene procedures and precautions to ensure that the highest possible standards are upheld throughout every area and service which the hotel provides, for you our guests, as well as our own team.
This includes hand sanitisers in all areas, deep cleaning of all space during and after departure, and the reduction of seating in social areas for all refreshment and meal periods.
We are supporting our hotel team, and their own health, safety and knowledge, as these are essential to an effective cleaning program. Here are some ways in which we are supporting them:
Hand hygiene: Proper and frequent handwashing is vital to help combat the spread of viruses. In our daily hotel and departmental meetings, our teams are reminded that cleanliness starts with this simple act. It’s important for their health and that of our guests.
Ongoing training: In addition to training on housekeeping and hygiene protocols, hotel associates have also completed enhanced COVID-19 awareness training.
Cleaning products and protocols: Our hotel uses cleaning products and protocols which are effective against viruses.
Guestrooms: The Hotel uses cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high touch items.
Public spaces: The hotel has increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators and elevator buttons, door handles, public restrooms and even room keys.
Reception: Social distance markers have been put in place in our Reception and Lobby areas, to control check-in queues and general crowding. Screens have been put in place at the Reception Desks. All credit card machines are sanitised after use.
Restaurant: Tables are sanitised after each guest visit. All seating arrangements have taken into consideration the recommended social distancing. We have introduced single use menus. All credit card machines are sanitised after use.
Carpark: Our onsite carpark allows convenient parking with direct access to the hotel lobby.
We will continue to keep you up to date and we look forward to welcoming you to Hotel Kilmore soon.
